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DHermit
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One side of battery backup doesn't work?

I have this model UPS: http://www.products.geeksquad.com/pc...up-system.aspx

If I plug something into the side that says "Surge Only" it works fine. If I plug something into the side that says "Surge+Battery" it will not power on. When I push the power button on the actual UPS, the "on battery" light comes on and turns orange, and the "Power On" light flashes green for a few seconds before all lights turn off. Anyone know if there's a fix for this? I don't understand why all the outlets don't work when I have it turned on, just without battery protection?

My room mate said the power was off earlier today for a few hours, so I'm hoping it just needs to recharge, but it also talks about in the troubleshooting that it could be damaged from a power surge.... isn't that the whole fucking point of this?

On a side note, wtf is this line on the product description? "Despite ensuring that your power supply remains uninterrupted, this device is not responsible for relentless yammering carried out by annoying humans."
Old 07-17-2011, 01:52 PM DHermit is offline  
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gee
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Read the manual - there might be something you're missing, like you need to hold the power button until it beeps or something to enable the backup battery outputs. There might also be a circuit breaker on the back of the unit that needs to be reset.

Though I bet the manufacturer bought the cheapest piece of shit they possibly could, slapped "geek squad" on the front, sold it to you, and it blew up. Next time buy a "known brand" UPS - higher end APC, Powerware, MGE, etc.
Old 07-17-2011, 02:34 PM gee is offline  
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odd
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LOL, you bought a Geek Squad UPS no wonder why it does not work.
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Old 07-17-2011, 04:30 PM odd is offline  
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LOL, you bought a Geek Squad UPS no wonder why it does not work.

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Old 07-17-2011, 05:59 PM DHermit is offline  
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hawk82
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How old is the UPS? If it is older than 3 yrs, the battery/batteries are probably dead, and the power outage helped put them out. Buy some replacement batteries and you should be all set.
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Old 07-17-2011, 07:11 PM hawk82 is offline  
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DHermit
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How old is the UPS? If it is older than 3 yrs, the battery/batteries are probably dead, and the power outage helped put them out. Buy some replacement batteries and you should be all set.

But why would that side still not even work when the UPS is plugged in? I'm thinking of just buying a whole new UPS tonight.
Old 07-18-2011, 06:39 AM DHermit is offline  
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But why would that side still not even work when the UPS is plugged in? I'm thinking of just buying a whole new UPS tonight.

because it is an internally switched and/or constant buffered line

And the UPS is designed to die instead of letting the comp take a hit. Thats why they come with warranties for the gear you have plugged into them.
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Old 07-18-2011, 11:10 AM TheMorlock is offline  
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DHermit
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because it is an internally switched and/or constant buffered line

And the UPS is designed to die instead of letting the comp take a hit. Thats why they come with warranties for the gear you have plugged into them.

Thank you for the explanation! I left it plugged in overnight and no change. It had the power switch "off" tho, so I'm trying it all day today with it "on", as there's no visual difference.
Old 07-18-2011, 11:29 AM DHermit is offline  
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hawk82
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Most battery backup units will provide power to the Surge Only outlets on the unit, whether the unit is powered on or not. As long as it is plugged in, the surge side operates like a surge strip. Your equipment is still protected for surges, just not brownouts/power outages/fluctuations/etc.

Pull the battery out, unplug it, and put a voltmeter across the terminals and see what it reads. Most likely it takes one or more 12V sealed lead acid batteries. If the voltage is significantly lower than 12V, there's your problem. Also look at the batteries and see if the plastic casing is bulging or cracked. That's a dead giveaway that one or more of the cells is shot and the whole battery should be replaced.

FWIW, I get replacement batteries at www.refurbups.com. Might not be the cheapest, but the batteries are good. The correct terminal size too (T2 is most common among battery backup unit manufacturers like APC, Belkin, Cyberpower, etc).
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Old 07-18-2011, 04:58 PM hawk82 is offline  
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